dv111 Terms & Conditions
Please read all the conditions below carefully before using this platform. All rules related to accounts, payments, bonuses, and responsible gaming are described in detail on this page.
1. Introduction & Acceptance
dv111 (hereinafter "Platform", "we" or "us") is an online gaming service operated for users in Bangladesh. These Terms & Conditions ("Terms") form a legally binding agreement between you and dv111 regarding the use of the Platform.
By registering on dv111, logging in, or using any gaming service, you are considered to have fully read, understood, and accepted these Terms. If you disagree with any part of these Terms, please refrain from using the Platform.
We reserve the right to modify these Terms at any time. Continued use of the Platform after any changes will be considered acceptance of the revised Terms.
2. Eligibility & Age Verification
To use dv111 services, the following eligibility requirements must be met:
- You must be 21 years of age or older.
- You must not be located in a jurisdiction where online gaming is completely prohibited.
- The information provided during account registration must be truthful, accurate, and complete.
- You must conduct gaming activities in your own name and with your own funds.
Age Verification: dv111 may request an identity document or other supporting documents for age verification at any time. The account may be suspended until verification is complete. Providing false information may result in account termination and balance forfeiture.
3. Account Registration & Management
3.1 One Account Policy
Each person may create and operate only one account. If multiple accounts ("duplicate accounts") are found under the same person's name, all related accounts will be closed and any earned bonuses will be voided.
3.2 Login Credentials Security
It is your responsibility to keep your username and password completely confidential. If unauthorized access to your account occurs, you should notify our support team immediately. dv111 will not be liable for any loss resulting from a failure to protect your account's security.
3.3 Updating Account Information
If your personal details change (such as phone number, email address, or payment details), update your account as soon as possible. We are not responsible for transaction complications arising from outdated information.
4. Deposits & Withdrawals
4.1 Supported Payment Methods
dv111 currently supports the following payment methods:
- Mobile Banking: bKash, Nagad, Rocket, Upay
- Bank Transfer: Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other major commercial banks
Payment channels other than those listed above will not be accepted.
4.2 Minimum Amounts
Minimum withdrawal: ৳800 — withdrawals are generally processed within 1 hour.
4.3 Withdrawal Conditions
The following conditions must be met before a withdrawal request is processed:
- Wagering equal to or greater than the deposit amount must be completed.
- Full account verification must be completed.
- The withdrawal account must be in your registered name.
- Withdrawals may be delayed if the wagering requirements of any active bonus have not been fulfilled.
We reserve the right to temporarily hold any withdrawal if verification is required due to suspected fraudulent activity or compliance with anti-money laundering policy.
5. Bonuses & Promotional Offers
5.1 Welcome Bonus
New members can receive a 120% welcome bonus on the first deposit, up to ৳8,000. For example:
- Deposit ৳1,000 → Bonus ৳1,200 → Total balance ৳2,200
- Deposit ৳14,000 → Bonus ৳8,000 → Total balance ৳22,000
5.2 Wagering Requirements
The wagering requirement for the welcome bonus is 10 times the bonus amount — and this requirement is calculated on the bonus amount only, not on the deposit + bonus.
If the deposit amount is withdrawn before the wagering requirement is met, the bonus and any winnings earned from it will be automatically voided.
5.3 General Bonus Terms
- Each bonus offer may have a specific validity period, which will be stated on the offer page.
- Another bonus cannot be activated while one bonus is already active.
- Bonus funds cannot be withdrawn directly — they can only be used for wagering.
- dv111 reserves the right to cancel a bonus if any misuse or fraud is suspected.
- Bonus offers may be changed or discontinued at any time.
6. Gaming Rules & Fair Play
6.1 Permitted Activities
Permitted gaming activities on dv111 include live casino games, slot games, fishing games, sports betting, and virtual sports. Each game's own rules apply.
6.2 Prohibited Activities
The following activities are strictly prohibited and, if proven, will result in account termination:
- Using any software, bot, or automated method to play games.
- Abusing bonuses or gaining an advantage through multiple accounts.
- Attempting to access or operate another user's account.
- Intentionally exploiting technical errors in the Platform.
- Using the Platform for money laundering or any other financial crime.
6.3 Technical Errors
Incorrect results or payouts arising from any technical error, disconnection, or server issue will be considered void. In such situations, dv111 reserves the right to cancel the relevant game round and refund the wagered amount.
7. VIP Membership & Rewards Program
dv111's VIP program has three tiers: Bronze, Silver and Gold.
- Bronze: Up to 0.3% cashback per week.
- Silver: Up to 0.5% cashback per week.
- Gold: Up to 0.8% cashback per week.
Tiers are upgraded based on gaming activity. VIP benefits are subject to applicable bonus terms and may change at any time.
8. Customer Support
dv111's customer support team provides service in Bengali and English 7 days a week, 24 hours a day. Contact us via:
- Live Chat: Available 24/7 from any page on the Platform.
- Email: [email protected]
Having your account ID and relevant details ready when contacting the support team will help resolve issues faster.
9. Limitation of Liability
dv111 will not be liable for:
- Games being interrupted due to internet disconnection or issues with the user's device.
- Delays or failures by third-party payment service providers.
- Account security being compromised due to the user's negligence.
- Service interruptions due to circumstances beyond our control (force majeure).
Under no circumstances will dv111's total liability exceed the amount you deposited in the relevant month.
10. Account Closure & Suspension
10.1 Closure by User
You may request to close your account at any time. You will be given the opportunity to withdraw any eligible balance before closure. Any active bonuses will be cancelled.
10.2 Suspension or Closure by dv111
dv111 reserves the right to suspend or close an account without prior notice in cases of violation of these Terms, fraudulent activity, provision of false information, or illegal conduct. In such cases, the balance may be held temporarily or permanently.
11. Privacy & Data Protection
Our Privacy Policy applies to the collection, storage, and use of your personal information. These Terms & Conditions should be read together with the Privacy Policy.
dv111 uses SSL encryption and advanced security technology to keep your information secure.
12. Responsible Gaming
dv111 believes in responsible gaming. If you feel that gaming is becoming harmful to you or your family, please contact us. We provide account limits, self-exclusion, and break options.
For more details, please read our Responsible Gaming page.
13. Legal Jurisdiction & Dispute Resolution
Any dispute relating to these Terms will first be attempted to be resolved through discussion. Contacting dv111's customer support team can resolve most issues quickly.
If a resolution cannot be reached through discussion, both parties agree to resolve the dispute through mediation. We are committed to following the laws and regulations applicable to the Platform.
14. Changes to Terms
dv111 reserves the right to modify these Terms at any time. For significant changes, we will notify you through the Platform. Using the Platform after revised Terms are published will be considered acceptance of the new Terms.
The latest Terms will always be available on this page, and the date shown at the top is the date of the most recent revision.
Support
For more information & support
If you have any questions about the Terms or need assistance, contact us via our 24/7 live chat or email. For detailed information on responsible gaming, please visit our dedicated page.