dv111 Privacy Policy
A complete overview of how your personal information is collected, used, and protected on the dv111 platform.
Introduction & Purpose of This Policy
This privacy policy applies to all individuals who use the services of the dv111 platform.
dv111 is an online gaming platform that provides live casino, slot games, and cricket betting services for users in Bangladesh. We understand that your personal information is important to you. That is why dv111 always respects your privacy and handles your data with the greatest care.
This privacy policy explains what information dv111 collects, how that information is used, who it may be shared with, and what rights you have over your data. Please read this policy carefully. By creating an account on our platform or continuing to use our services, you are considered to have agreed to the terms of this policy.
We may update this policy from time to time. For any significant changes, we will post a notice on the platform. The policy bearing the most recent date will be considered the version in effect.
What Information We Collect
dv111 collects only the information necessary to provide its services.
Personally Identifiable Information
When you register an account on dv111 or use our services, we may collect the following information:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Residential address
- National ID card or passport details (for verification)
Financial & Transaction Information
To process deposits and withdrawals, we collect the following financial information:
- Mobile banking numbers (bKash, Nagad, Rocket, Upay)
- Bank account details (where applicable)
- Transaction history and amounts
- Dates and times of deposits and withdrawals
We never store your full payment card number or PIN.
Technical & Usage Information
When you browse our website or use our app, certain information is collected automatically:
- IP address
- Device type and operating system
- Browser type and version
- Pages visited and time spent
- Referral source
Cookies & Tracking Technologies
Cookies and similar technologies are used on the dv111 website. These technologies:
- Remember your login state
- Save your preferences and settings
- Help improve site performance
- Provide security and prevent fraud
You can control cookies through your browser settings, though disabling certain cookies may limit the functionality of the platform.
How We Use Your Information
Collected information is used only for specific, legitimate purposes.
Service Operation & Improvement
- Account verification and management
- Processing deposits and withdrawals
- Managing bonuses and promotions
- Personalising the gaming experience
- Improving platform performance
- Providing customer support
Security & Legal Compliance
- Preventing fraud and money laundering
- Age verification (confirming 21+)
- Enforcing responsible gambling policy
- Meeting legal obligations
- Resolving disputes
- Ensuring cybersecurity
Important: dv111 never sells your information to third parties or rents it out for advertising purposes.
Information Sharing & Disclosure
dv111 may share information with third parties only in limited and specific circumstances.
Payment Providers
For processing financial transactions, necessary information is shared with institutions associated with bKash, Nagad, Rocket, Upay, and bank transfers. This information is used solely to complete transactions.
Technology Partners
Limited technical information may be shared with technology providers responsible for operating the platform. These partners work under strict confidentiality agreements and may not use your information for any other purpose.
Legal Authorities
dv111 may be required to provide necessary information in response to court orders, legal investigations, or lawful requests from law enforcement agencies. In such cases, we act strictly within our legal obligations.
Our Commitment Regarding Sharing Information with Third Parties
Outside the circumstances described above, dv111 does not transfer your personal information to any third party. Before sharing information with any third party, we ensure they comply with appropriate data protection standards. We share only the minimum information necessary and obtain assurance that third parties will delete the data once it is no longer needed.
Data Security Measures
We use industry-standard technology and processes to keep your information secure.
SSL Encryption
All data on our platform is transmitted via SSL (Secure Socket Layer) encryption, which keeps your information protected during transmission.
Encrypted Storage
Stored data is kept in encrypted databases. Passwords are never stored in plain text — strong hashing algorithms are always used.
Regular Security Audits
Regular security audits are conducted on our systems. Any vulnerabilities identified are resolved promptly.
That said, no transmission of data over the internet can be guaranteed to be completely secure. While we maintain strong security measures, we do not claim perfect security. To protect your account, it is important that you do not share your password with anyone and that you use a strong password.
Data Retention Period
dv111 retains your information only for as long as it is needed to provide services or to meet legal requirements. The retention policy for different types of information is described below:
Active Accounts
All relevant information is retained while your account remains active. This information is used to operate the service and improve your experience.
Closed Accounts
Even after an account is closed, certain information must be retained for a specified period due to legal and regulatory obligations. Once that period ends, the information is securely deleted.
Transaction Records
Information related to financial transactions, particularly under anti-money laundering laws, must be retained for a specified period as required by law.
Technical Logs
Technical logs relating to site usage are retained for a short period and deleted after security issues are resolved.
Your Rights
dv111 recognises and respects the following rights you have regarding your information.
Right to Access
You may request at any time to find out what information we hold about you and how it is being used.
Right to Rectification
If any information we hold about you is incorrect, you may request that it be corrected. We will update it after appropriate verification.
Right to Erasure
In certain circumstances, you may request that your information be deleted. However, some information may not be possible to delete due to legal obligations.
Right to Object to Processing
You may object to your information being used for specific purposes, particularly in relation to marketing communications.
Right to Data Portability
You may request to receive your information in a structured, commonly usable format.
Right to Restrict Processing
In certain circumstances, you may request that the processing of your information be temporarily restricted.
To exercise any of the rights listed above, please contact our support team. We will process your request as promptly as possible. In some cases, we may need to verify your identity, which is done solely to protect the security of your information.
Minor Users & Responsible Gaming
The dv111 platform is intended only for those aged 21 and above. We do not knowingly collect information from any minor. If we become aware that information has been collected from a minor, we will take immediate steps to delete that information and close the associated account.
We collect date of birth at the time of account registration and conduct age verification on a regular basis. Where there is doubt, we reserve the right to verify age through an ID card or other documentation. Information collected during this process is used solely for age verification purposes.
For more details on responsible gaming, please visit our Responsible Gaming page.
Third-Party Services & Technology
Various third-party technologies and services are used on the dv111 platform to deliver services effectively, such as game providers (Pragmatic Play, Evolution Gaming, Spribe, JILI, PG Soft, and others). These providers may have their own privacy policies.
dv111 is not responsible for the privacy practices of third-party services linked to our platform. However, we ensure that information transmitted to third parties through our platform remains minimal and within necessary limits.
For payment processing, the privacy policies of bKash, Nagad, Rocket, Upay, and bank transfer providers will apply. You are advised to also read the terms of the relevant payment provider for financial transactions.
Policy Changes & Updates
dv111 reserves the right to review and update this privacy policy from time to time. Any changes to the policy will be published on this page.
For significant changes, we may send a notification to your registered email or inform you when you log in to the platform. Continued use of the platform after changes have been made will be considered as your acceptance of the updated policy.
We recommend that you visit this page regularly and stay informed about any changes to the privacy policy. Protecting your information is our highest priority and we are committed to always working with transparency.
Contact Us
For any questions, concerns, or requests regarding the privacy policy, please get in touch with us.
Privacy Requests
To request access to, correction of, or deletion of your information, or to object to the use of your data, please contact our support team. We will review your request as promptly as possible.
Response Process
Upon receiving your privacy-related request, we will:
- First, we will verify your identity (where applicable)
- We will review your request
- We will take appropriate action
- We will inform you of the outcome
Our support team provides service in both Bengali and English.